Our Repair Process of Road Worthy Vehicles2018-05-10T11:59:24+00:00

Road Worthy Vehicle Repair Process

First Notification of Loss (FNOL)

Stage 1

Stage 1

Your insurance company will notify us of your claim and we will be in touch.

Contact/Estimate Appointment

Stage 2

Stage 2

We will give you a call to arrange an estimate appointment.

Damage Appraisal

Stage 3

Stage 3

Our Inspector will inspect the damage to your vehicle and take images for your insurance company to view.

Damage Assessment

Stage 4

Stage 4

Our Vehicle Damage Assessor will review the damage appraisal and compile a detailed assessment and review the correct manufacturer repair methods.

Insurance Authority

Stage 5

Stage 5

We’ll liaise with your insurance company where their motor engineers will review our assessment. They’ll confirm whether the work can be carried out under your claim.

Booking in Date

Stage 6

Stage 6

Upon written confirmation from your Insurance Company, we’ll contact you to book your vehicle in for repair.

Parts Ordered

Stage 7

Stage 7

Once a repair date has been agreed, 3 working days prior to your vehicle arriving we’ll pre-order your parts.

Vehicle Arrival

Stage 8

Stage 8

You deliver the vehicle or we collect it, subject to the terms of agreement with your insurance and ourselves.

Courtesy Car

Stage 9

Stage 9

A replacement vehicle may be provided for your use whilst we repair your vehicle. This is subject to your Insurance or circumstances.

Check-in

Stage 10

Stage 10

A pre-repair check will be carried out where all damage is noted and a copy given to yourself. Vehicle is then fitted with interior protection and gather repair methods to be passed to our workshop.

Pre-Wash

Stage 11

Stage 11

Pre-washing helps to keep a clean working environment and highlights any damage which may have been missed on the pre-repair checks.

Pre-Repair Diagnostic Sweep

Stage 12

Stage 12

Your vehicles Electronic Control Unit will be viewed and downloaded to view any previous faults retained in the vehicles memory.

Mechanical, Electrical & Trim

Stage 13

Stage 13

After reviewing the repair methods, our technician will dismantle your vehicle of the damaged components plus any other parts to assist in repairing your vehicle. If further damage is found, we will seek approval and order additional parts if required.

Body Jig

Stage 14

Stage 14

If the manufacturers repair methods state an alignment jig is required to replace certain panels, your vehicle will be measured, pulled (if required) and signed to the manufacturers tolerances.

Panel Work

Stage 15

Stage 15

Replacing any welded panels and repairing of minor dents – carried out by the same technician who stripped your vehicle.

New Panel - Dry Fit

Stage 16

Stage 16

Any new bolts on panels will be checked, fitted and aligned prior to the vehicle being moved to the next department.

Paint Preparation

Stage 17

Stage 17

Vehicle will be colour-matched, masked and placed into the spray booth after preparation.

Paint Refinish/Application

Stage 18

Stage 18

Our painter will mix and apply primer, colour coat and clear coat to your vehicle, and any other prepared parts along with a spray-out sample to check and compare against the original vehicle colour.

Refit/MET

Stage 19

Stage 19

The technician who stripped and repaired your vehicle will carefully rebuild your vehicle.

Mechanical Work

Stage 20

Stage 20

Should your vehicle have sustained any suspension damage, we will replace these parts along with any new wheels and tyres if required.

Post Repair Diagnostic Sweep/Resets

Stage 21

Stage 21

With removal of any electrical components a fault in the vehicles ECU memory will occur, we will clear any faults which may have been triggered.

Four Wheel Alignment

Stage 22

Stage 22

If there had been an impact on your wheels as part of the collision, we’ll carry out a 4-wheel laser alignment check and adjust if required.

Dealer Resets

Stage 23

Stage 23

In some instances, the vehicle may require the main dealer to reset any codes, we will arrange delivery and collection of your vehicle.

Road Test

Stage 24

Stage 24

99% of vehicles repaired have had some parts removed. We have 3 pre-defined test routes dependant upon the severity of the accident/rebuild, this can highlight any discrepancies that may have occurred.

Vehicle Final Clean

Stage 25

Stage 25

Your vehicle will now have its final vacuum and wash.

Quality Control & Final Checks

Stage 26

Stage 26

Your car goes through various quality control checks throughout our repair processes, however, our Workshop Manager or Vehicle Damage Assessor will carry out a final inspection.

Notification of Completion

Stage 27

Stage 27

We’ll notify you that your vehicle repairs are complete and inform you of any outstanding monies required prior to having your vehicle back (excess or excess + VAT if VAT registered).

Payment

Stage 28

Stage 28

Payment to be taken, either full repair costs, excess or excess and VAT (if applicable).

Repair Guarantee

Stage 29

Stage 29

We will generate your repair guarantee on the repairs undertaken.

Collection/Delivery

Stage 30

Stage 30

You can collect your car at a time previously agreed, or your vehicle delivered dependant upon your insurance agreement, driving restraints and traffic.

Final Repair Invoice (insurance claims only)

Stage 31

Stage 31

If we’ve repaired your vehicle as part of an insurance claim, we’ll send the final repair invoice to the paying party less any contributions by yourself, ie excess and VAT.