Repair Process of Un-Road Worthy Vehicles2018-05-10T12:07:06+00:00

Un-Road Worthy Vehicle Repair Process

First Notification of Loss (FNOL)

Stage 1

Stage 1

Your insurance company will notify us of your claim and we will be in touch.

Contact, Recovery/Collection

Stage 2

Stage 2

We will give you a call to arrange collection of your vehicle, or your insurance will arrange for a recovery agent to bring your vehicle to us.

Courtesy Car

Stage 3

Stage 3

A replacement vehicle may be provided for your use whilst we repair your vehicle. This is subject to your Insurance or circumstances.

Damage Appraisal

Stage 4

Stage 4

Our Inspector will inspect the damage to your vehicle and take images for your insurance company to view.

Pre-Wash

Stage 5

Stage 5

Pre-washing helps to keep a clean working environment and highlights any damage which may have been missed on the pre-repair checks.

Damage Assessment

Stage 6

Stage 6

Our Vehicle Damage Assessor will review the damage appraisal and compile a detailed assessment and review the correct manufacturer repair methods.

Pre-Repair Diagnostic Sweep

Stage 7

Stage 7

Your vehicles Electronic Control Unit will be viewed and downloaded to view any previous faults retained in the vehicles memory.

Pre-Strip

Stage 8

Stage 8

A technician will partially strip your vehicle so the Vehicle Damage Assessor can ensure they’ve accounted for all damage prior to submitted their assessment to your insurance company.

Insurance Authority

Stage 9

Stage 9

We’ll liaise with your insurance company where their motor engineers will review our assessment. They’ll confirm whether the work can be carried out under your claim.

Parts Ordered

Stage 10

Stage 10

Once a repair date has been agreed, 3 working days prior to your vehicle arriving we’ll pre-order your parts.

Mechanical, Electrical & Trim

Stage 11

Stage 11

After reviewing the repair methods, our technician will dismantle your vehicle of the damaged components plus any other parts to assist in repairing your vehicle. If further damage is found, we will seek approval and order additional parts if required.

Body Jig

Stage 12

Stage 12

If the manufacturers repair methods state an alignment jib is required to replace certain panels, your vehicle will be measured, pulled (if required) and signed to the manufacturers tolerances.

Panel Work

Stage 13

Stage 13

Replacing any welded panels and repairing of minor dents – carried out by the same technician who stripped your vehicle.

New Panel - Dry Fit

Stage 14

Stage 14

Any new bolts on panels will be checked, fitted and aligned prior to the vehicle being moved to the next department.

Paint Preparation

Stage 15

Stage 15

Vehicle will be colour-matched, masked and placed into the spray booth after preparation.

Paint Refinish/Application

Stage 16

Stage 16

Our painter will mix and apply primer, colour coat and clear coat to your vehicle, and any other prepared parts along with a spray-out sample to check and compare against the original vehicle colour.

Refit/MET

Stage 17

Stage 17

The technician who stripped and repaired your vehicle will carefully rebuild your vehicle.

Mechanical Work

Stage 18

Stage 18

Should your vehicle have sustained any suspension damage, we will replace these parts along with any new wheels and tyres if required.

Post Repair Diagnostic Sweep - Resets

Stage 19

Stage 19

With removal of any electrical components a fault in the vehicles ECU memory will occur, we will clear any faults which may have been triggered.

Four Wheel Alignment

Stage 20

Stage 20

If there had been an impact on your wheels as part of the collision, we’ll carry out a 4-wheel laser alignment check and adjust if required.

Dealer Resets

Stage 21

Stage 21

In some instances, the vehicle may require the main dealer to reset any codes, we will arrange delivery and collection of your vehicle.

Road Test

Stage 22

Stage 22

99% of vehicles repaired have had some parts removed. We have 3 pre-defined test routes dependant upon the severity of the accident/rebuild, this can highlight any discrepancies that may have occurred.

Vehicle Final Clean

Stage 23

Stage 23

Your vehicle will now have its final vacuum and wash.

Quality Control & Final Checks

Stage 24

Stage 24

Your car goes through various quality control checks throughout our repair processes, however, our Workshop Manager or Vehicle Damage Assessor will carry out a final inspection.

Notification of Completion

Stage 25

Stage 25

We’ll notify you that your vehicle repairs are complete and inform you of any outstanding monies required prior to having your vehicle back (excess or excess + VAT if VAT registered).

Payment

Stage 26

Stage 26

Payment to be taken, either full repair costs, excess or excess and VAT (if applicable).

Repair Guarantee Issued

Stage 27

Stage 27

We will generate your repair guarantee on the repairs undertaken.

Collection/Delivery

Stage 28

Stage 28

You can collect your car at a time previously agreed, or your vehicle delivered dependant upon your insurance agreement, driving restraints and traffic.

Final Repair Invoice (insurance claims only)

Stage 29

Stage 29

If we’ve repaired your vehicle as part of an insurance claim, we’ll send the final repair invoice to the paying party less any contributions by yourself, ie excess and VAT.